Customer Support

Grassdoor Logistics Technologies Pvt Ltd

Job Description

We are in search of an enthusiastic Support Representative to provide exemplary service to customers, employees, and assist in managing the logistics of driver scheduling. The ideal candidate will be a proactive problem solver with a customer-first mindset. **US Shift-Rotational, Night Shift** This job can be searched at customer support , customer care , Customer representative , driver support, client support - Previous experience in customer support or logistics is preferred. - Strong organizational and problem-solving skills. - Proficient in using CRM systems and standard business software. - Ability to adapt to evolving priorities and business needs. - Previous experience in night shift

Responsibilities

1.Customer and Driver Support: Respond to customer and driver inquiries via phone, email, and chat, providing timely and effective solutions. Assist in coordinating driver schedules to ensure optimal coverage based on location and demand. 2.Logistics and Operations: Support the lead in managing driver allocations and handling call-outs. Actively call in drivers to fulfill time-sensitive shifts to be picked up. Actively monitor and interact with software operational systems. Report any identified bugs outside of SOPs to level 1 support team. Collaborate with team lead to adjust operations in response to promotions and sales activities. 3.Documentation and Feedback: Maintain detailed records of support interactions and feedback in CRM systems. Contribute to the upkeep of support documentation and training materials.

Required Skills