Front Office Supervisor / Associate

Acacia Hotel & Spa

Job Description

A Front Desk Supervisor/Associate acts as the primary point of contact for guests, managing check-ins/check-outs, resolving issues, and handling inquiries to ensure a positive experience. Supervisors additionally train staff, create schedules, and oversee daily operations, while both roles focus on delivering high-quality customer service, managing bookings, and maintaining accurate records.

Responsibilities

Front Desk Associate Responsibilities Guest Service: Greeting visitors, handling check-ins/check-outs, and managing inquiries with a professional demeanor. Reservations & Billing: Managing bookings, processing payments, and ensuring accurate billing for guest accounts. Information Management: Maintaining front desk records, updating room availability, and coordinating with housekeeping/maintenance. Problem Solving: Addressing guest complaints and needs efficiently. Front Desk Supervisor Responsibilities Team Leadership: Training, mentoring, scheduling, and evaluating front desk staff. Operational Oversight: Ensuring smooth daily operations, monitoring lobby flow, and handling escalations. Compliance & Reporting: Ensuring adherence to health, safety, and brand standards; overseeing night audit functions. Performance Management: Acting as a role model and maintaining high service standards. Required Skills and Qualifications Experience: Previous hospitality or customer service experience (1+ years). Skills: Strong communication, interpersonal, and computer skills (e.g., PMS systems like Opera). Competencies: Ability to work under pressure, attention to detail, and a positive, customer-focused attitude

Required Skills